We strive to build a long-term relationships with every of our customers.We understand that you are very concerned about your interests when shopping in our website.

And we are very appreciated your belief on our prudence and sensitivity handling this issue. This declaration will specify our policy regarding the protection of your interests.

A. Exchanges policy

1.All exchanges must be addressed within 5 days of receiving products. In order to make an exchange, all items must be in original, unworn, dead stock condition, with original packing or you will not qualify for an exchange. Exchanges can only be made if the products were factory defects and/or it was under our mistake.

2.We will exchange if we sent incorrect products or products are factory defective. A 15% restocking fee may be applied to exchanges depending on each circumstance; It may be waived depending on the circumstance of the order.

B. Returns Policy

1.we are committed to your complete satisfaction. You must contact us before sending the items back. All items sent back must be in their original condition.I.E not worn, altered or washed, with all tags attached.

2. If returning items for a refund, all returned items are subjet to a 15% returning fee, Shipping and handling charges are non-refundable.

3. We don't cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs, Additionally,we recommend that you add tracking and insurance for your own protection.as we can`t be responsible for lost shipments.

C.Privacy Policy

We will never distribute, lend, share, sell or give your email address to anybody.
Your password will never be distributed to anyone. When you shop with http://chromeheart.us.com, we need to collect a certain amount of information about you to make shopping easier both for you and me. We believe that you have a right to know how we use that information and how we keep it secure. For more questions or concerns, please e-mail us at shoppingstoreonline@outlook.com .

Wish you have a happy shopping experience in our website.